Shipping policy

Shipping Policy

Dolan Market (dolanmarket.com)
Last updated: September 2026

Thank you for shopping at Dolan Market. Please review the details below regarding how we process and ship your order.

1. Order Processing Time

Orders are typically processed within [1–2 business days] after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has shipped, including tracking information (if available).

2. Shipping Rates and Delivery Times

Shipping charges are calculated at checkout based on your location and the shipping method selected.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, customs, or other circumstances outside our control.

3. Shipping Destinations

We currently ship to addresses within [the United States]. [If you also ship internationally, let me know and I'll add a section covering customs, duties, and extended delivery times.]

4. Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at online@dolanuyghur.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once processing has begun.

6. Lost, Delayed, or Damaged Packages

• Lost packages: If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue isn't resolved, contact us within [7 days] of the delivery date.
• Delayed packages: We are not liable for delays caused by the shipping carrier once the package has left our facility.
• Damaged packages: If your order, including Dolan Gul Chai or other items, arrives damaged, contact us within [7 days] of delivery with photos of the damaged product and packaging so we can resolve the issue quickly.

7. Food Product Shipping Note

Because we ship consumable food items such as Dolan Gul Chai, please ensure someone is available to receive your package promptly, especially during extreme weather conditions, to help preserve product quality.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failure to claim delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us

For any shipping questions, reach us at:
📧 online@dolanuyghur.com
🏢 Uyghur MAN LLC — Dolan Market
13872 Metrotech Dr, Chantilly, VA 20151