Shipping policy

Shipping Policy

Dolan Market (dolanmarket.com)
Last updated: October 3, 2026

Thank you for shopping at Dolan Market. Please review how we process and ship your order.

1. Order Processing and Shipping Origin

Orders usually ship within 24 hours, including weekends after payment is confirmed. Carrier transit and delivery may be delayed on holidays. Orders ship from 400 S Maple Ave, STE 105, Falls Church, VA 22046. You will receive a shipment confirmation email with tracking information when available.

2. Shipping Rates and Delivery Times

Shipping charges and available methods are shown at checkout. Estimated delivery within the contiguous U.S. is 2–5 business days after shipment. Delivery to Alaska, Hawaii, and U.S. territories may take longer. Delivery times are estimates, not guarantees, and may vary because of carrier delays, weather, or other circumstances outside our control.

3. Shipping Destinations

We ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands. We do not offer international shipping.

4. Order Tracking

Once your order ships, we will email you tracking information when available so you can monitor your package's progress.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at online@dolanuyghur.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once processing has begun.

6. Lost, Delayed, or Damaged Packages

Lost packages: If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue isn't resolved, contact us within 7 days of the reported delivery date.
Delayed packages: We are not liable for delays caused by the shipping carrier once the package has left our facility.
Damaged packages: If your order arrives damaged, contact us within 7 days of receipt with photos of the damaged product and packaging so we can resolve the issue quickly.

7. Food Product Shipping Note

Because we ship consumable food items, including tea and chili oil, please ensure someone is available to receive your package promptly, especially during extreme weather conditions, to help preserve product quality.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failure to claim delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.