Refund policy

Return and Refund Policy

Dolan Market (dolanmarket.com)
Last updated: [insert date]

Thank you for shopping at Dolan Market, operated by Uyghur MAN LLC. We want you to be fully satisfied with every purchase, including our Dolan Gul Chai (50g) Floral Tea. Please read our policy below regarding returns, refunds, and exchanges.

1. Food & Beverage Products

Because our products, including Dolan Gul Chai, are consumable food items, we are unable to accept returns of opened, used, or partially consumed products for health and safety reasons.

2. Eligibility for Returns

You may request a return or refund if:

  • The item arrives damaged or defective
  • You received the wrong product
  • The item is unopened, unused, and in its original packaging, and the return request is made within 14 days of delivery

3. Non-Returnable Items

  • Opened or used tea packaging
  • Items marked as final sale or clearance
  • Gift cards

4. How to Request a Return

To start a return, contact us at online@dolanuyghur.com with:

  1. Your order number
  2. A description of the issue
  3. Photos (if the item is damaged or defective)

We'll review your request and respond within 2–3 business days with return instructions or a resolution.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

6. Damaged or Defective Items

If your Dolan Gul Chai arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will offer a replacement or full refund, including shipping costs, at no charge to you.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us at online@dolanuyghur.com.

8. Late or Missing Refunds

If you haven't received a refund yet:

  • Check your bank account again
  • Contact your credit card company — it may take time before your refund is officially posted
  • Contact your bank — there is often processing time before a refund shows
  • If you've done this and still have not received your refund, contact us at online@dolanuyghur.com

9. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

10. Contact Us

For any return or refund questions, reach us at:
📧 online@dolanuyghur.com
🏢 Uyghur MAN LLC — Dolan Market
13872 Metrotech Dr, Chantilly, VA 20151